Privacy Policy

At Diverse IT Solutions, we are committed to protecting the privacy and security of our clients' information. This policy complies with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We collect information necessary to provide IT support and web development services, including:

• Contact Information: Name, business name, email address, and phone number.
• Business Details: Infrastructure documentation, software licenses, domain credentials, and necessary access for support or development.
• Usage Data: Information on how you use our website, collected via cookies to improve your experience.

2. How We Use Your Information

Your data is used strictly for:

• Providing managed IT support and monitoring.
• Designing, hosting, and maintaining websites and custom applications.
• Communicating updates regarding your services, security advisories, or industry regulations.
• Processing payments and billing for equipment and services.

3. Data Sharing & Security

We do not sell your data. We share information only with trusted partners necessary to provide your service (e.g., Microsoft 365, server hosting providers). We employ industry-standard encryption, multi-factor authentication, and strict access controls to protect sensitive business and network data.

4. Your Rights

Under PIPEDA, you have the right to access the personal information we hold about you and request corrections.

5. Contact Information

For privacy inquiries, please contact our Privacy Officer.